Service Cloud is a customer service management platform offered by Salesforce that allows businesses to provide exceptional customer service and support.
Self-service portal
By extending Service Cloud into your portal to integrate directly with your business processes, you allow your customers to find answers themselves and on their own terms and time frame. So whether it's to check an account, pay a bill or book an appointment, they can do it all in a flash!
Enhances team collaboration and communication
Using the Service Cloud, agents can solve cases and incidents more efficiently, access data faster, and easily collaborate with partners.
Personalized, omnichannel support
Service Cloud's Omni-Channel Presence and Routing intelligently routes work based on the business priorities. You can automatically route cases, leads, or other work, to the most appropriate, available employee.
Streamlines case management and automates routine tasks
With Service Cloud, you can see every voicemail, email update, knowledge article, or anything else about a case appearing in a flexible newsfeed.
Why Choose Us
We have expertise in implementing and customizing the platform to meet your specific business needs, along with our commitment to providing exceptional customer service and support.
Our Process
Featured Services
Consultation
Custom Development
Third Party Integrations
